At XING CHONG TRADING LIMITED, we want you to be completely satisfied with your purchase. If for any reason you are not happy with the products you have received, we offer a straightforward returns process as outlined below.
1. Eligibility for Returns
You are eligible to return items within 30 days from the date of purchase, provided that:
- The item is unused, unworn, and in its original condition, including all tags and packaging.
- The item has not been altered, washed, or damaged in any way.
Certain items may be excluded from returns for hygiene or other reasons. Please check product-specific details on the product page.
2. How to Return an Item
To initiate a return, please follow these steps:
- Contact our customer service team at [email protected] within 30 days of receiving your order to request a return authorization. Include your order number and the item(s) you wish to return.
- Once your return is authorized, we will provide you with instructions on how to return the item. You are responsible for the shipping costs of returning the item, unless the item was defective or an error was made with your order.
3. Refunds and Exchanges
- Refunds: Once we receive the returned item, we will inspect it and process your refund to the original method of payment. Please note that the refund may take up to 10 business days to appear on your statement, depending on your payment provider.
- Exchanges: If you wish to exchange an item for a different size or color, please contact our customer service team. We will assist you in arranging the exchange, subject to availability.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We will offer a full refund or send a replacement at no additional cost. Please provide photographic evidence of the damage or defect when reaching out to us.
5. Non-Returnable Items
Certain items are non-returnable, including:
- Underwear, swimwear, or any intimate apparel.
- Sale or clearance items.
- Items that have been used, washed, or altered.
6. Shipping Costs
Shipping costs are non-refundable, except in cases of defective or incorrect items. If you are returning an item for any reason other than a defect, the return shipping cost will be your responsibility.
7. International Returns
For international orders, please ensure that the return complies with all local customs requirements. International customers are responsible for return shipping costs and any customs fees associated with the return.
8. Contact Us
If you have any questions or need assistance with the return process, please do not hesitate to contact us:
Email: [email protected]
We are here to help and ensure you are happy with your purchase.
Thank you for shopping with XING CHONG TRADING LIMITED. We appreciate your business and aim to make your shopping experience as seamless as possible.