Thank you for choosing XING CHONG TRADING LIMITED. We are committed to delivering your purchases in a timely manner. This Shipping Policy provides you with information on the shipping methods, processing times, and other important details.
1. Shipping Methods
We offer a variety of shipping options to meet your needs. Our available carriers include:
- USPS (United States Postal Service)
- FedEx
- UPS
- DHL
- Other reliable shipping providers
Shipping costs and estimated delivery times will depend on the shipping method you select and your shipping address.
2. Processing Time
Once your order is placed, we typically process and ship it within 1-3 business days, depending on product availability and the time of the order. Orders placed during weekends or holidays will be processed the following business day.
3. Shipping Costs
Shipping fees are calculated based on the shipping method and delivery location. You will see the total shipping cost during the checkout process before confirming your order.
4. Delivery Times
Delivery times vary based on your location and the shipping method chosen. Estimated delivery times are:
- Domestic Orders (within the United States): Typically 3-7 business days, depending on the shipping carrier and method.
- International Orders: Delivery times can range from 7-21 business days, depending on the destination country and the chosen shipping method.
Please note that delivery times are estimates, and actual delivery may take longer due to factors such as customs processing, weather conditions, or other unforeseen delays.
5. Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor your order’s progress through the shipping carrier’s website.
6. Shipping Restrictions
- We currently ship to most countries worldwide. However, there may be some restrictions on certain products in certain regions. If your order cannot be shipped to your location, we will notify you and issue a full refund.
- Some items may not be eligible for international shipping due to local regulations or shipping carrier restrictions.
7. Customs and Duties
For international orders, you are responsible for any customs duties, taxes, or import fees that may apply to your order. These fees are imposed by your local customs authority and are not included in the shipping cost. Please check with your local customs office for more information on these charges.
8. Lost or Damaged Items
In the rare event that your order is lost or damaged during shipping, please contact us at [email protected] immediately. We will assist you in filing a claim with the carrier and work to resolve the issue.
9. Shipping Address
Please ensure that your shipping address is correct before completing your order. We are not responsible for delays or delivery issues caused by incorrect or incomplete address details.
10. Contact Us
If you have any questions regarding shipping, tracking, or delivery, please contact us at:
Email: [email protected]
We’re here to ensure you have a smooth and satisfying shopping experience with us!
Thank you for shopping with XING CHONG TRADING LIMITED. We appreciate your business and are committed to providing you with reliable and efficient shipping services.